Refund policy

RETURNS

We offer a 30-day return policy, which means if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please do not send your purchase back to us without prior communication.

 If a product you ordered is received in faulty condition or is not as shown to you on the website, you are entitled to a refund, exchange, or credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not refund, or exchange opened or used products.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@beautifulscents.com.au.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

SHIPPING RE-DELIVERY
If your package is returned to sender, we will contact you to check if you'd like to pay for the re-delivery fee to have it re-shipped. Unfortunately, shipping returns can-not be cancelled or refunded.  

To start a return, please contact us at admin@beautifulscents.com.au