Shipping, Returns & Refunds
We endeavour to dispatch your order within two working days. For most destinations, you will receive your order within 2-5 business days however, some remote destinations may take a little longer.
Once purchased and dispatched Beautiful Scents Boutique take no responsibility for delivery delays via Sendle, Australia Post or other couriers.
Shipping Costs & Method:
Free Shipping on all orders over $100 to anywhere in Australia
We offer free pick up by appointment only. Please make a note at check out under ‘Delivery Instructions’ that you require pick up from our Warragul location and we will be in contact with you to arrange a day/time.
Please note we do not post to PO Boxes it has to be a residential or business address.
Our main shipping providers are Sendle & Australia Post (Both support Carbon Neutral Parcel Delivery).
Shipping Cost & General Time Frame:
Australia:
Regular orders: approx. 2-7 business days for delivery* $13.25 (500g to 1kg)
Express orders: approx. 1-3 business days for delivery* $16.75 (500g to 1kg)
(Tracking number provided)
Please note: At this current time we are not posting internationally.
* Beautiful Scents Boutique take no responsibility for delivery delays via Sendle, Australia Post or other couriers.
Returns:
We offer a 30-day return policy, which means if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please do not send your purchase back to us without prior communication.
If a product you ordered is received in faulty condition or is not as shown to you on the website, you are entitled to a refund, exchange, or credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not refund, or exchange used products.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@beautifulscents.com.au.
Sale Items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Re-Delivery:
If your package is returned to sender, we will contact you to check if you'd like to pay for the re-delivery fee to have it re-shipped. Unfortunately, shipping returns can-not be cancelled or refunded.
To start a return, please contact us at admin@beautifulscents.com.au